Panna Pura Organic Coffee Pods
Excise taxes, duties, and levies
All shipping costs are exclusive of excise taxes, duties, and levies pertaining to your country/region. Buyers are responsible for their region's excise taxes, duties, and levies on goods imported from Canada. Peter James Leather Company Inc. is not responsible for paying, all or in part any excise taxes, duties, and levies imposed by your country/region.
Shipping Cut-off Times
GROUND SHIPPING: Orders received by 12pm EST are shipped out the same business day via our free ground shipping option. Orders received after 12pm EST are shipped the following business day. Orders received after 12pm EST on Friday’s are shipped on the following Monday.
Custom Monogram orders will ship within 2-5 business days of the date the order was placed.
We ship internationally via DHL Express for the best service and rates. We charge a flat fee of $55 for standard shipping (5-9 days) to all countries outside North America and $105 for express shipping (1-4 days). Please note that any and all excise taxes, duties, and levies are not included in this rate and are the responsibility of the buyer upon receipt.
How do i know that my order has been shipped?
You will receive a shipment notification e-mail once your order has shipped. The e-mail will contain the tracking information as well as a link to track your package online.
Do You Ship To Po Boxes or Apo/Fpo Addresses?
We do not ship to APO/FPO addresses.
What if i return the package to sender because i do not want to pay my the assessed excise tax?
Your order total, less the shipping charge incurred will be refunded to your credit card used for purchase.
Refund & Return
Orders can only be cancelled if they have not already been processed for shipping. A cancellation request must be submitted to a Client Service Advisor by phone, by calling 1 (888)342-6656.
Enjoy a FREE 14-day quality guarantee. Free returns within 14 days of purchase on unused items, excluding shipping charges.
No exchanges or returns permitted on personalized products and furniture, unless otherwise defective upon receipt.
We know the quality and durability of our product is top notch, as such we accept exchanges on defective items only. Exchanges (excluding furniture) must be requested within 14 days of your order. We will replace a defective product with the same item.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. To inquire about an exchange please email: email@example.com, describing your issue in detail. Pictures of the defects are required so we can determine if you are eligible for a replacement.
Once we have approved your return, we will provide you with the return instructions. Note: Depending on your location and product availability, delivery times for exchanged products will vary.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, at which point we will process your exchange.
Should you require any additional information or assistance, please do not hesitate to contact our Client Services Team at firstname.lastname@example.org. One of our dedicated advisors will be happy to assist you.
Our furniture line is final sale. No exchanges or returns permitted.